PRIVACY POLICY

Effective Date: 01/11/2021

Business Name:

Toledo Group Solutions

Website:

www.ToledoGroupSolutions.com

Contact Email:

[email protected]

Phone Number:

567-694-2992

1. Overview

Toledo Group Solutions ("we," "us," "our") values your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services, including mobile testing and SMS (text message) communication. This policy complies with the

Health Insurance Portability and Accountability Act (HIPAA)

and

A2P messaging requirements

(e.g., TCPA and CTIA guidelines).

By using our services, including receiving SMS messages, you agree to the practices outlined in this policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Full name, phone number, email address, and mailing addressHealth Information: Collected in connection with DNA and drug testing, subject to HIPAA regulationsAppointment and Testing Data: Date/time of appointments, test type, and resultsMobile Messaging Consent Data: Opt-in status, phone number, messaging historyPayment Information: Only when services require payment (processed securely via third-party processors)

3. How We Use Your Information

We use your information for the following purposes:

To schedule and confirm appointmentsTo administer and process testsTo deliver results securely to authorized partiesTo communicate via SMS or other channels for service-related updatesTo comply with DOT, court, or legal reporting obligationsTo send optional promotional messages (only with consent)For internal business operations and legal compliance

4. SMS Messaging Compliance (A2P)

If you consent to receive text messages from us:

Opt-In: You must voluntarily opt in through a web form, written agreement, or by responding to a confirmation message.Opt-Out: You can opt out at any time by replying “STOP” to any message.Assistance: For help, reply “HELP” or contact us at [Insert email or phone number].Data Use: We only use phone numbers for approved, service-related purposes. We do not sell or rent your contact information.

Note

: Message and data rates may apply per your mobile carrier plan.

5. Information Sharing

We do

not sell or rent

your personal information. We may share it only as follows:

With your written or verbal consentWith labs, clinics, or third-party providers to fulfill servicesWith regulatory bodies (e.g., DOT or legal entities) when legally requiredWith secure payment processors for billing purposesAs required by law, court order, or HIPAA-compliant purposes

6. HIPAA and Data Security

We implement industry-standard safeguards to protect your personal and health data. This includes encryption, secure storage, access control, and regular audits.

We comply fully with the

Health Insurance Portability and Accountability Act (HIPAA)

and all applicable state and federal privacy laws.

7. Data Retention

We retain personal and health data only as long as necessary to fulfill the purpose for which it was collected or as required by law. You may request access to or deletion of your data, subject to legal retention requirements.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Access your personal informationRequest correction or deletion of your informationRevoke SMS or email communication consentFile a complaint with the U.S. Department of Health and Human Services (HHS) for HIPAA violations

To exercise any of these rights, contact us at [email protected]

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting on our website. Your continued use of our services after updates constitutes your acceptance.

10. Contact Us

For questions regarding these terms, contact us at:

Toledo Group Solutions

Phone: 567-694-2992

Email: [email protected]

Address: 5533 Southwyck Blvd Ste 101

Toledo, Ohio 43614